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Frequently Asked Questions
What if my cat doesn't like it?
What if my cat doesn't like it?
No worries at all!
We give you a 30 day trial period from the day you receive the fountain. You can let us know of any issues and receive a refund if you are not satisfied.
It does take a few days for some cats to adjust to the water fountain. Most cats end up enjoying it and drinking more as a result. We recommend using the full 30 days before contacting us.
How does it power?
How does it power?
It can be charged with a USB cable or powered with our power adaptor. Both cables are included.
How often should I clean it?
How often should I clean it?
Once or twice a week is enough to keep the water fresh. We recommend to wash it every 3 to 4 days.
How often do I replace the filters?
How often do I replace the filters?
It is recommended to replace each filter at least once a month, or every 2 to 4 weeks depending on use.
A pack of 4 filters can last up to 4 months.
Is the fountain quiet?
Is the fountain quiet?
Yes! It operates quietly and it won't disturb you or your cat.
Can it be used for dogs too?
Can it be used for dogs too?
Yes! It is also perfect for small to medium sized dogs.
However, it may not be the right size for large dogs.
How much water can it hold?
How much water can it hold?
It can hold up to 2 Liters or 1/2 a gallon.
How can I contact customer service?
How can I contact customer service?
You can contact us by email and we will get back to you as soon as we can. Use the email listed below. You can also use the Contact page on our website too.
support@purrfectocat.com
Your Cat Loves or Your Money Back!
We’re so confident your cat will love their new fountain that we offer a 30 Day Satisfaction Guarantee and Refund.
If you’re not happy with the fountain, or if your cat has not benefited from it, then contact us for your full refund.